In the fiercely competitive world of tea and coffee, where countless brands are fighting for attention, we at Cornish Tea & Coffee have carved out a unique identity. Over the past 12 years, our family-run business has grown steadily, serving retail and food service customers across the UK—and now, we’re expanding into the USA. But what truly makes us different from the rest?
The answer is simple: we put our customers first.
Here’s a closer look at what sets us apart:
Breaking the Contract Mould
From day one, we recognised a major pain point in the industry: rigid contracts. Too many coffee suppliers lock customers into lengthy agreements, often leading to poor service, subpar products, and a “take it or leave it” attitude.
We decided to do things differently. We scrapped contracts entirely, giving our customers the freedom to walk away if they weren’t happy. This bold move built trust and accountability, ensuring we always work hard to retain your business through quality and care—not contractual obligation.
Free-On-Loan Equipment
We stay true to our customer-first philosophy by offering free-on-loan equipment for many of our clients. If you don’t qualify for the free loan, we only charge a small monthly fee. This flexibility means you can focus on serving exceptional tea and coffee without worrying about hefty upfront costs.
Exceptional Service Support
We know how critical it is to keep your equipment running smoothly. That’s why we’ve invested in a team of four full-time service engineers. When things go wrong, we’re there to fix them—fast and reliably—so your business can keep running without a hitch.
Barista Training That Makes a Difference
Great coffee isn’t just about great beans—it’s about skill. That’s why we employ a full-time barista trainer who helps our customers perfect their craft. Whether it’s your first latte or your hundredth, we’ll help you elevate your offerings to match the high standards today’s coffee culture demands.
Account Managers Who Care
Our account managers are the heart of our service. They’re not just here to take orders—they’re here to understand your needs, offer advice, and build lasting relationships. When you work with us, you get someone who truly cares about your success.
In-House Craftsmanship
We take pride in doing things ourselves. Few competitors can match our commitment to in-house production and innovation:
• Coffee Roasting: We roast our coffee in-house using beans sourced from certified farmers and perfected on state-of-the-art equipment.
• Tea Blending & Packing: We’re the only company in the South West blending and packing teas locally—and our tea packaging is 100% plastic-free.
• Branded Crockery: Want your logo on mugs or cups? We’ve got you covered. Our kiln in Cornwall fires custom crockery to help you strengthen your brand identity.
• Laser-Cut Branding: From signage to bespoke branding solutions, our laser-cut designs help your business stand out.
Sustainability and Certification
We operate with transparency and integrity. We’re proud to hold both SALSA (Safe and Local Supplier Approval) and Organic Certification, ensuring our practices meet the highest standards of safety and sustainability.
State-of-the-Art Facilities
We’ve built our facilities to handle the growing needs of our customers:
• 30,000 Square Foot Warehousing & Distribution Centre: This ensures we manage stock efficiently and deliver quickly across the UK and beyond.
• In-House Training Centre: From barista workshops to equipment training, our dedicated training space is here to help you succeed.
A Cornish Family Business With a Personal Touch
At the end of the day, we’re a family-run business rooted in our community. We’re passionate about exceptional products, innovative solutions, and—above all—our customers. We go above and beyond to deliver on our promises because your success is our success.
Ready for a Conversation?
If you’re looking for a tea and coffee supplier who offers unrivaled service, innovative products, and a genuine commitment to quality, let’s have a chat.
Give us a call today, and let’s talk about how we can help your business thrive.
- Visit www.cornishcoffee.com
- Email sales@cornishcoffee.com
- Call on 01503264476.
